Terms & Conditions

Terms & Conditions

Welcome to our online webshop.
Below are our terms of trade when shopping in
Østerlandsk 1889 Copenhagen webshop.

Parties to the agreement
The "Customer" is applied to the natural person who mainly acts outside his profession and who, when placing an order for Østerlandsk 1889 Copenhagen products, makes an offer for the purchase and delivery of certain goods. Østerlandsk 1889 Copenhagen is used in the following as well as the natural or legal person who accepts, on order confirmation, the Customer's order and which sells the ordered goods, and is applied to the website from which the goods are presented and ordered.

Product Information
In Østerlandsk 1889 Copenhagen webshop you will find the most important features of the product. For further information or questions about existing information please contact us per. e-mail butik@osterlandskthehus.dk or by phone at 45 3313 1000.

Prices
All prices are daily prices and are only valid on the day of booking. There may therefore be price changes. All prices quoted are including 25% Danish VAT. Subject to printing, typing and technical errors, etc. International purchase bound outside Denmark is typically excluding 25% Danish VAT.

Online registration and ordering
The customer is responsible for the fact that they have entered the address information etc. correctly. The entered information is registered in our customer directory.

Order confirmation
The order confirmation is shipped automatically and is therefore not controlled by Østerlandsk 1889 Copenhagen. Østerlandsk 1889 Copenhagen reserves the right to cancel an order.

Shipping fees
Denmark (not applicable to the Faroe Islands and Greenland):
GLS ParcelShops: 40 DKK
GLS Direct: 60 DKK
Purchase exceeding 500 DKK. is freight free.
Shipping fees and chosen transport-company can vary from country to country.

Privacy Policy
In order for you to conclude a purchase agreement with Østerlandsk 1889 Copenhagen through the website www.øth.dk, www.østerlandsk.dk, www.osterlandsk.com, the following information about you is required: name, address, phone number and e-mail address.

The registration of this information is done in order to deliver your purchased goods. This information is registered on our server and deleted if your account has not been in use for five years. By collecting personal information through our website, we guarantee that it will only be done with your consent. This way, you know what information we collect about you and why. Only the company's administrative staff have access to the information. The data controllers associated with our website are employed by Østerlandsk 1889 Copenhagen. Information submitted to Østerlandsk 1889 Copenhagen is not disclosed or sold to third parties, as well as no sensitive information is recorded. As a customer on our website, you always have the right to object to the registration, as well as you have the right to understand what information is registered about you. These rights are linked to the Personal Data Act, and you can contact us by e-mail at butik@osterlandsk.dk or by email. phone 45 3313 1000 if you have any questions in this respect.

By signing in under your profile you can see what information we have about you and here you can also delete your profile and thus all the information we have about you.

Østerlandsk 1889 Copenhagen uses "cookies". If you do not want to allow cookies to be stored on your computer, this can be changed through settings in your browser. Cookie is used to give our customers the best possible experience when visiting our website. We use additional Google Analytics, which also uses cookies.

When ordering online, the customer is responsible for ensuring that the information entered is correct.

Delivery time
Items shipped within 1-3 business days. Østerlandsk 1889 Copenhagen endeavors to ship the ordered goods within 3 working days after the order has been delivered. At peak times and during extra busy periods, longer delivery time may be expected.

The risk of accidental destruction or deterioration
Only at the time when the ordered goods have come to the customer's possession exceeds the risk that the ordered goods will be destroyed or damaged due to incidents to the customer.

Complaint
According to the buying act of law, Østerlandsk 1889 Copenhagen provides 2 years' right of complaint from invoice date on fabrication and material defects. THIS DOES NOT APPLY TO TEA AND COFFEE, CAKES, CHOCOLATE, AND THE LIKE - WHICH ARE CONSIDERED FOOD PRODUCTS. The warranty does not cover errors, damages or wears that have occurred directly or indirectly due to improper operation, poor maintenance, violence or unauthorized intervention. The invoice must be presented to Østerlandsk 1889 Copenhagen in connection with the application of the complaint. Any complaint about defects in delivered products must be made to Østerlandsk 1889 Copenhagen within a reasonable time after the customer has or should have discovered the defect. Otherwise, the Customer loses the right to invoke the defect. The customer should indicate where the defect exists.

Disclaimer
Østerlandsk 1889 Copenhagen customers can receive relevant information on other websites through the links listed on this website. These websites are outside of Østerlandsk 1889 Copenhagen's control. Østerlandsk 1889 Copenhagen can not in any way be held responsible for the content on these pages. Information about the items ordered from such websites is not included in the description of the items ordered in the agreement between the customer and Østerlandsk 1889 Copenhagen.

Østerlandsk 1889 Copenhagen is not liable for direct or indirect loss as a result of the goods ordered late arriving at the customer or the goods ordered suffer from defects when the delay or deficiencies are due to the customer's act or omission or circumstances that are outside of the Østerlandsk 1889 Copenhagen's control, for example, war, insurgency, unrest, fire, government intervention, seizure, currency restrictions, labor conflicts of all kinds, including strike and lockout, or the like. Østerlandsk 1889 Copenhagen does not provide any additional warranty than the right to claim under the Purchase Act and of the Danish Act on Purchase Date, unless otherwise agreed upon by the customer and Østerlandsk 1889 Copenhagen.

Cancellation
If Østerlandsk 1889 Copenhagen is informed that the customer has regretted his purchase within 14 days of delivery, Østerlandsk 1889 Copenhagen will refund the amount received. If the customer makes use of the cancellation right, the customer must cover the costs associated with the return of the goods. Goods returned to UFRANCO or upon request are refused receipt. In order to trace a possible lost return shipment, the customer is requested to use PostNord or another internationally reknowend shipping operator. The customer must return the item properly packed and in original unopened packaging - together with the original invoice. Please state clearly that the right of withdrawal is requested and that the price of the product is therefore repaid. Østerlandsk 1889 Copenhagen recommends that the customer send the item back as a cautious package with PostNord or another internationally reknowend shipping operator. The customer may also cancel his purchase by refusing to receive the shipment. Return policy applies to all items sold as distance selling (for private). Return policy does not apply to goods collected in our shop nor sell to companies.

Subject to change
Østerlandsk 1889 Copenhagen reserves the right to change and update the terms and conditions that apply to this website. The customer is therefore encouraged to keep up to date information on changes. Subject to any pressure, taste and technical errors, for price changes and sold items, and delivery errors from Post Denmark.

 We look forward to sending you the desired products.

Yours sincerely

Østerlandsk 1889 Copenhagen